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Privacy Policy

Last Updated: October 19, 2025

1. Introduction

At Niroxa Ayurveda, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or purchase our products.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you place an order or contact us, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely through payment gateways)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and understand user preferences.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and delivery
  • Communication: To send order confirmations, shipping updates, and respond to your inquiries
  • Customer Service: To provide customer support and handle returns or refunds
  • Marketing: To send promotional emails about new products, special offers, and updates (you can opt-out anytime)
  • Website Improvement: To analyze website usage and improve user experience
  • Legal Compliance: To comply with applicable laws and regulations
  • Fraud Prevention: To detect and prevent fraudulent transactions and protect against abuse

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing
  • Shipping and delivery services
  • Email marketing platforms
  • Website hosting and analytics

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure payment gateways for financial transactions
  • Regular security assessments and updates
  • Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Update

You can request access to your personal information and update or correct any inaccuracies by contacting us.

6.2 Marketing Communications

You can opt-out of receiving promotional emails by clicking the unsubscribe link in any marketing email or contacting us directly.

6.3 Cookies

You can control cookies through your browser settings. However, disabling cookies may affect certain website functionalities.

6.4 Data Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for accounting and legal purposes.

8. Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in locations outside your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised "Last Updated" date.

12. Consent

By using our website and services, you consent to the collection, use, and processing of your information as described in this Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Niroxa Ayurveda

A-1 City Colony, Sehore, M.P - 466001

Phone: 9098047506

License: RJ 1062-AYU | FSSAI: 21425050001153

Your Privacy Matters

We are committed to protecting your privacy and handling your personal information with care and transparency. If you have any concerns about how we use your data, please don't hesitate to reach out to us.